Capitalize On Synergies Across All Lines Of Business
By Harnessing Data & Scalable Technology
To Improve Member Health, Well Being & Employer Productivity

Learn practical strategies to build a direct line to your members to create a positive, consistent and cohesive member experience from top health plan experts in Member Engagement. Gain insights on how you differentiate between member engagement and member experience. Find out how to capitalize on synergies across all lines of business by harnessing data & scalable technology to improve member health, wellbeing & employer productivity.

Distinguished Speakers:
Premera Blue Cross

Neal S. Sofian

Director of Member Engagement,
Humana Wellness

Nate Kvamme

Vice President
Kaiser Permanente

Chris Hause

Vice President of Marketing, Sales, and Business Development
Health Net of California

Guy Hadnot

Director, Customer Experience
Florida Blue

Sharon LeSure-Roy

Senior Consultant, Social Media
Habits at Work

Andrew Sykes

CEO
HealthNow New York Inc.

Sean Radlich

Manager, Digital Experience
Decision Point Healthcare Solutions

Saeed Aminzadeh

Chief Executive Officer
UPMC Health Plan

Patrick Tracy

Senior Director of Marketplace Operations
Priority Health

Kristie Burns

Director, Integrated Marketing and Communications
AACH

Laura Cooley, PhD

Senior Director of Education and Outreach
Oscar Health

Dena Olyaie

Director, Product Marketing
Vheda Health

Shameet Luhar

Co-Founder and CEO
Vheda Health

Philip Rub

Co-Founder and President
Vheda Health

Bradley Marks

Chief Growth Officer
Novu Health

Jordan Mauer

EVP Marketing and Member Engagement

Moving beyond EOBs, Claims Adjudication, Billing Questions and Physician Searches demands that you build on-going relationships with all your individual members, regardless of product line, and that means creating an experience around health & productivity, whether it's for individuals, small groups or large groups, and must include investment in new scalable technologies and optimizing your data resources. How can you differentiate your plan to retain members and reduce churn? How can you make the case for how member services contributes to retention and acquisition? Find out how to:

  • Really understand what your members think of your health plan
  • Add consistent lifetime value for their members across all lines of business
  • Build on synergies between individual, small and large groups, Medicare and Medicaid
  • Keep costs in check and position all your ME initiatives for success
  • Turn around Wellness programs that aren't working as expected

Join us at this cutting edge Member Engagement event that promises to unveil hands-on tactical and strategic tools you can take home and implement. We've allow ample time for networking and you'll hear from top industry experts on how they are transforming Member Services from a reactive to proactive force at their plans.

Rave Reviews from Past Delegates:
Who Should Attend:

Senior Executives, Directors and Managers with Responsibility for:

  • Member Engagement
  • Member Experience
  • Marketing
  • Member Retention & Loyalty
  • Member/Customer Service
  • Product and Member Engagement
  • Consumer Markets
  • Retail Markets
  • Retail Innovations
  • Market Segmentation
  • Operations
  • Member Operations
  • Member Service Operations
  • Consumer Member Service
  • Member Outreach
  • Call Center
  • Provider Services
  • Business Strategy
  • Product Development
  • Business Development

Also of interest to Marketing, Business Development, and Solution Providers


Association Partner
  • Healthcare Marketing, Healthcare Innovation, Healthplan Marketing, Healthplan Innovation, Member Engagement
Educational Underwriters
  • Healthcare Marketing, Healthcare Innovation, Healthplan Marketing, Healthplan Innovation, Member Engagement
Supporting Organizations
  • Healthcare Marketing, Healthcare Innovation, Healthplan Marketing, Healthplan Innovation, Member Engagement
  • Healthcare Marketing, Healthcare Innovation, Healthplan Marketing, Healthplan Innovation, Member Engagement
  • Healthcare Marketing, Healthcare Innovation, Healthplan Marketing, Healthplan Innovation, Member Engagement
  • Healthcare Marketing, Healthcare Innovation, Healthplan Marketing, Healthplan Innovation, Member Engagement
  • Healthcare Marketing, Healthcare Innovation, Healthplan Marketing, Healthplan Innovation, Member Engagement
  • Healthcare Marketing, Healthcare Innovation, Healthplan Marketing, Healthplan Innovation, Member Engagement